In order to use our new wireless sync functionality via Bluetooth™ you will need to update your Tentacle Sync E firmware to version 2.0
Just download the latest version of the Setup Software for macOS or Windows and that will update your firmware as well. Turn on your Tentacle Sync E, connect it via USB to your computer and open the Setup Software. A window will pop up and tell you to update your firmware, which you please confirm. You can download the software here:
Step 1: Download and install Setup Software for Mac or Windows
Step 2: Start Setup Software
Step 3: Switch on your Tentacle and connect it via USB to your Computer
Step 4: Follow instructions
Step 5: Restart your Tentacle Sync E