The manufacturer Tentacle Sync GmbH grants a warranty of 24 months on the device (TRACK E & SYNC E), provided that the device was purchased from an authorised dealer. The calculation of the warranty period begins on the date of the invoice. The territorial scope of protection under this warranty is worldwide.
The warranty refers to the absence of defects in the device, including functionality, material or production defects. The accessories enclosed with the device are not covered by this warranty policy.
Should a defect occur during the warranty period, Tentacle Sync GmbH will provide one of the following services at its discretion under this warranty:
- free repair of the device or
- free replacement of the device with an equivalent item
In the event of a warranty claim, please contact:
Tentacle Sync GmbH
Claims under this warranty are excluded in the event of damage to the device caused by
- normal wear and tear
- improper handling (please observe the safety data sheet)
- failure to observe safety precautions
- repair attempts undertaken by the owner
the warranty also does not apply to second-hand devices or demonstration devices.
A prerequisite for claiming warranty service is that Tentacle Sync GmbH is allowed to examine the warranty case (e.g. by sending in the device). Care must be taken to avoid damage to the device during transport by packing it securely. To claim for warranty service, a copy of the invoice must be enclosed with the device shipment so that Tentacle Sync GmbH can check whether the warranty is still valid. Without a copy of the invoice, Tentacle Sync GmbH may refuse to provide warranty service.
This manufacturer's warranty does not affect your statutory rights under the purchase agreement entered into with Tentacle Sync GmbH or the dealer. Any existing statutory warranty rights against the respective seller shall remain unaffected by this warranty. The manufacturer's warranty therefore does not violate your legal rights, but extends your legal position.
This warranty only covers the device itself. So-called consequential damages are not covered by this warranty.