There is a beta firmware update available for the TRACK E on our website https://tentaclesync.com/beta. It will allow you to monitor your audio via Bluetooth on the Tentacle Setup app (iOS & Android).
Please note that this update is still a beta. We suggest to test it before using it on a project.
Proceed as follows:
- Download the firmware beta version, install it and open it
- Connect your TRACK E (turned off) via USB cable to the computer
- Wait until the charging LED starts blinking (takes a few seconds)
- Turn on the TRACK E
The firmware update app will automatically check the firmware version. If you agree to the update, the Setup App will activate the bootloader mode on the TRACK E. On a Windows computer it may take some time, because Windows might have to install a bootloader driver first.
During the firmware update ensure that your laptop has sufficient battery or is connected to the mains.
Also ensure you have a proper USB connection during a firmware update. In the unlikely case that the firmware update fails, your device needs to be restored. In this case please contact:
Please note: The Tentacle Sync Studio software or the Tentacle Timecode Tool software should not be running at the same time as the Firmware Update App. The Tentacle can only be detected by one Tentacle software at a time.