Warranty claim and repair service

We want our Tentacle SYNC E, TRACK E and ORIGINAL devices to be as dependable and long lasting as possible. They get assembled and tested with care in our workshop here in Cologne, Germany. And we would like to offer our support in case you are facing any kind of problems.

We grant a 2 year warranty from the day of the invoice (for the conditions please read this article). After the warranty has expired, most problems that arise can be solved easily by our terrific team in the workshop.

For any repair request please write to us via [e-mail]. To speed up processing, you can fill out this form and add it to your email along with a copy of the invoice. We will inform you about the further steps and possible costs. 

NOTE:

Please do not send us Tentacle devices without contacting us first. In many cases there are international custom documents needed to ensure the parcel doesn't get stuck or even lost on its way to us. 

Here is our address if you wish to send your Tentacle device in for repair service:

Tentacle Sync GmbH
attn: repair / workshop
Eifelwall 30
50674 Cologne, Germany
phone: [phone]

email: [e-mail]

Within the UK you can address all warranty claims and requests for repair services regarding our Tentacles to:

Raycom Ldt.
Unit 8, Abbey Lane Court,
Evesham, WR11 4BY, UK
Service and Repair Returns Form - Raycom
phone: [phone]
email: [e-mail]

And our customers in France can get in touch with:

VDB Audio
4 rue des immeubles industriels
75011 Paris, France
phone: [phone]
email: [e-mail]