If one of your Tentacle SYNC E, TRACK E and ORIGINAL devices needs a repair or isn't functioning as it should, please get in touch with one of our service partners in your country or directly with us.
Please do not send us Tentacle devices without contacting us first. In many cases there are international custom documents needed to ensure the parcel doesn't get stuck or even get lost on its way to us.
These are our points of service:
Tentacle Sync GmbH
attn: repair / workshop
50674 Cologne, Germany
phone: +49 221 6778320 32
phone: +44 17 89 333 277
4 rue des immeubles industriels
75011 Paris, France
phone: +33 1 55 25 24 04