Warranty claim and repair service

If one of your Tentacle SYNC E, TRACK E and ORIGINAL devices needs a repair or isn't functioning as it should, please get in touch with one of our service partners in your country or directly with us. 

The fastest way to do this is by filling out this REPAIR REQUEST FORM. We will inform you about the further steps and possible costs in case it is out of our terms of warranty.

Note:

Please do not send us Tentacle devices without contacting us first. In many cases, there are international custom documents needed to ensure the parcel doesn't get stuck at customs.

Here are our points of service:

Germany

Tentacle Sync GmbH
attn: repair / workshop
Eifelwall 30
50674 Cologne, Germany
phone: [phone]

email: [e-mail]

United Kingdom

Raycom Ldt.
Unit 8, Abbey Lane Court
Evesham, WR11 4BY, UK
Service and Repair Returns Form - Raycom
phone: [phone]
email: [e-mail]

France

 VDB Audio
4 rue des immeubles industriels
75011 Paris, France
phone: [phone]
email: [e-mail]

Canada & United States

 TREW Audio
branches in the US & Canada: Los Angeles, Toronto, Vancouver, Atlanta & Nashville
website: trewaudio.com
phone US: [phone] or 323-876-7525
phone CA: [phone] or 416-778-0656
email: [e-mail]

Australia

LEMAC 
branches: Melbourne, Sydney, Brisbane 
website: lemac.com.au
phone Melbourne: [phone]
phone Sydney: [phone]
phone Brisbane:[phone]
email: service contact