This firmware update is recommended for all SYNC E mk2 users. Firmware 1.1.0 will improve battery "state of charge" accuracy and increase the battery running time of your SYNC E mk2 (up to 50hrs!)
SYNC E mk2 firmware 1.1.0 update app (macOS/Windows)
Before you start:
- Make sure your SYNC E has sufficient battery. If your updating computer is a laptop, make sure it has sufficient battery or is connected to mains
- The Tentacle Sync Studio software (macOS) or the Tentacle Setup software (macOS/Windows) should not be running at the same time as the Firmware Update App. The Tentacle can only be detected by one Tentacle software at a time
Update procedure:
- Download the firmware update app, install it and open it
- Connect your SYNC E mk2 via USB cable to the computer and switch it on
- Wait for the update app to connect to your SYNC E mk2
- If an update is needed, start the update by pressing the "Start Firmware Update" button
- During the update process (few minutes) your SYNC E status and bluetooth LEDs will blink alternating green and blue.
- The updater app will tell you when your SYNC E was successfully updated
- To update more SYNC Es you have to close and start the app again
Note:
In the unlikely case that the firmware update fails, your device needs to be restored. In this case please contact: support@tentaclesync.com