FAQs
Here's a selection of all the most Frequently Asked Questions. And yes, they genuinely come from you.
Hardware
- Original Tentacle to Android Connection
- What does Red Mode and Green Mode mean?
- Warranty claim and repair service
- Zoom H6 and Tentacle Sync
- How can I sync my Sony FX3 camera?
- How to jam-sync my TRACK E from another timecode source?
Software
- How to get a license for the Tentacle Sync Studio from my TRACK E?
- How can I make a firmware update for my TRACK E audio timecode recorder?
- I cannot add my SYNC E or TRACK E to setup app.
- How does the Tentacle Setup App work on my Apple Watch?
- Video Codec unavailable
- Timecode Tool Basics
Shop
- To which countries do you ship?
- Do you sell spare parts for the Tentacle Lavalier Microphone?
- How much are the shipping costs?
- Can my order be shipped with a shipping company other than UPS?
- What does the 2 year warranty include?
- How long is the delivery time of my order?